Data Privacy Policy
Welcome to the Very Well Privacy Policy. This page explains how we collect, use and protect the personal information you give us when you create an account, place bets or use our site. We take your privacy seriously and aim to be clear about what data we hold, why we process it and how you can manage your information.
Types of data we collect
Personal data
We collect information you provide directly when registering or verifying your account - for example your name, date of birth, address, email and phone number. We also record identity documents where required for verification and compliance.
Technical data
We automatically collect technical details such as your IP address, device type, browser, operating system and cookie identifiers. This helps us provide a secure and usable service and improves site performance.
Transactional and activity data
We keep records of deposits, withdrawals, wagers, bets and game activity, plus payment method details needed to process transactions. We may also retain customer support interactions and account changes for service and compliance purposes.
How we use your information
Your data is used to operate your account, process payments, prevent fraud, comply with legal obligations and respond to enquiries. We also use aggregated, non-identifying data to monitor site performance and for internal analysis. We do not use personal data for purposes you have not consented to, except where permitted or required by law.
Data protection practices
We protect your information with technical and organisational measures proportionate to the data we process. This includes encryption in transit, access controls and secure storage. Access to personal data is limited to authorised teams and third parties who need it to deliver services.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable essential functions and measure site usage. You can manage cookie settings through your browser or our cookie tool. Third-party providers may place cookies for analytics and advertising - their use is governed by their own policies.
User rights
You have rights to request access to your personal data, request correction of inaccuracies, object to processing in certain cases and ask for restriction of processing. Where applicable, you may request data portability. We will consider and respond to requests in line with applicable law.
Access, correction and deletion
To access, correct or request deletion of your personal data, contact our support team. We may need to verify your identity before acting on requests. Some information may be retained where necessary for legal, tax or security reasons.
Information sharing and third parties
We may share data with payment processors, identity verification services, regulatory bodies when required and trusted service providers who support our operations. We require these parties to protect your data in accordance with applicable standards. We do not sell your personal information.
Privacy policy updates
We may update this policy as our services or legal requirements change. We will publish revisions on our site and, where appropriate, notify registered users. For questions or to make a privacy request, contact [email protected] or refer to your account privacy settings on VeryWell.