Responsible Gambling at Very Well Casino
At Very Well we take safer gambling seriously. We want every player to enjoy controlled play and to keep gaming fun. This page explains the principles we follow, the tools and steps you can use to manage your activity, and where to find specialist help if you need it.
Our player protection principles
We promote responsible play and clear, practical controls. We encourage players to set limits that match their budget, to take regular breaks, and to contact our team if gambling stops being enjoyable. We take reports of problem gambling seriously and will respond promptly to requests for account changes linked to safer play.
Activity-control tools
You can manage your account activity with a range of controls. These are designed to help you keep play within your own limits and to take time away when needed.
Available controls
Typical tools include deposit limits (daily, weekly or monthly), loss limits, session time reminders and temporary account breaks. If you want to change controls on your account, contact our support team via live chat or email at [email protected].
Deposit and loss limits
Setting deposit and loss limits is one of the most effective ways to manage gambling spend. We recommend setting limits you can comfortably afford and reviewing them regularly. Limits can usually be adjusted up or down, but some increases may be subject to a cooling-off period to protect your play.
Time limits and session controls
Time limits help prevent extended play. Use session reminders or automatic log-outs to keep sessions short. If you feel you need a break, you can request a temporary account suspension - short breaks are useful for regaining perspective.
Self-exclusion
If you need to stop playing for a longer period, ask about self-exclusion. Self-exclusion closes your account for a chosen period and blocks access to your account during that time. Our support team can guide you through the process and confirm the steps taken to restrict access.
Recognising signs of problematic behaviour
Warning signs include spending more than you intended, chasing losses, borrowing to gamble, neglecting work or family, and lying about play. If you, or someone close to you, notice these signs, act early and consider using limits or self-exclusion.
Practical tips for staying in control
Set a gambling budget and stick to it, use deposit and time limits, avoid gambling when tired or stressed, and treat gambling as entertainment rather than a way to make money. Keep payment details secure and avoid using credit for gambling.
Professional help and support organisations
If you need specialist support, contact one of the UK organisations below for confidential advice and free help:
- GamCare
- GambleAware
- Gambling Therapy
- Gamblers Anonymous UK
If you need help with your VeryWell account or want to set controls, contact our support team via live chat or email at [email protected]. We are here to help you keep play safe and under control.