Contact Us
Need help? Our support team is ready to assist with account-related questions, verification and withdrawals, technical concerns, or general feedback. We handle routine enquiries quickly and can guide you through deposits, bonus activation and problem resolution. For urgent matters use live chat or phone; for documentation and non-urgent queries email our team. We aim to respond promptly, keep you updated at every step and close issues to your satisfaction.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies typically within 2 hours, English support) |
| General enquiries | [email protected] (general enquiries, usual response within 48 hours, documentation by email) |
| Affiliate enquiries | [email protected] (affiliate team, partnership applications and tracking) |
| Phone | +44 20 7946 1823 (live agents, priority support for account issues, call-backs available) |
| Working hours | Mon - Fri, 09:00 - 18:00 (GMT) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or situations requiring documents and explanations. Please send your message to [email protected] and include a clear subject line, your full name and up-to-date contact details. Supplying relevant attachments and concise account information helps us process your enquiry faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Support inquiries are monitored daily and most inquiries are answered within one business day. Simple questions such as account or payment queries are usually resolved quickly, while more complex issues - for example security checks or detailed investigations - may take longer depending on their nature. We will keep you updated throughout the process and provide an estimated timescale where possible.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving Very Well. Please tell us about games, payments, promotions or site features and we’ll review every message carefully. Your input helps VeryWell prioritise updates and improve the user experience, so thanks for taking a moment to tell us what works well and what could be better.