Terms of Use

These Terms and Conditions set out the rules that govern your use of the Very Well platform and the services we provide. They describe the relationship between us and our users, explain account responsibilities, and cover the key points on deposits, withdrawals, promotions and dispute handling. By registering or using the service you accept and agree to these terms.

Account responsibilities

You are responsible for the security and activity of your account. Keep your login details confidential and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, multiple accounts, collusion, or a breach of these terms. We reserve the right to withhold or reverse transactions pending verification or investigation.

Verification

We may request identity, address, or payment verification at any time, normally at withdrawal or where required for security checks. Until verification is complete, access to certain services or withdrawals may be limited. We will handle personal data in line with our privacy practices.

Eligibility requirements

Only users who meet the eligibility criteria may register. You must be at least 18 years old and be legally permitted to use the service in your jurisdiction. Individuals from restricted countries or those self‑excluded through recognised schemes must not register. We may ask for evidence to confirm eligibility and refuse or close accounts where eligibility cannot be verified.

Acceptable platform use

The platform must be used lawfully and in good faith. Prohibited activity includes money laundering, chargeback abuse, use of bots or unauthorised software, and attempts to exploit bonus terms. You must not attempt to operate more than one account or to conceal your identity. Breach of acceptable use may lead to suspension, confiscation of funds, or permanent account closure.

General bonus and promotion rules

Promotions, welcome offers and loyalty schemes are subject to specific terms which apply in addition to these general rules. Bonuses may carry wagering, game restrictions, maximum conversion and expiry conditions. We may withdraw or amend promotions at our discretion where we reasonably suspect abuse or error. Full promotion terms are published with each offer and must be read before participation.

Deposits and withdrawals

We accept a range of payment methods, including major cards and certain digital currencies where offered. All deposits must originate from a payment method in your name. Withdrawals are subject to verification checks and any applicable limits. Processing times and minimum or maximum amounts depend on the chosen method. We may apply hold periods or additional checks to comply with security and anti‑fraud procedures.

Dispute resolution

If you have a complaint, contact our support team first so we can try to resolve the matter promptly. If we cannot reach agreement, we will explain available escalation steps. Where applicable, independent complaint resolution services may be used in line with the applicable jurisdiction. We aim to handle disputes fairly and promptly.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified to active users via the platform or email. Continued use of VeryWell after a change constitutes acceptance of the revised terms. For significant changes you may be given the option to close your account in accordance with the process set out in our policies.